Knitted Outfit With a Bag For THE MONSTERS

Dolls Shipping Policy Orders are fulfilled through vendors, which apply a flat-rate shipping fee per item, calculated during checkout. Free shipping is available for orders exceeding $99 (USD). Please allow 3–5 business days for order processing. Once your order is shipped, you will receive a tracking number to monitor its progress. Shipping within the US typically takes 10-15 business days, but delivery times may vary depending on your location and other factors. For international orders, please note that delivery times may be longer due to customs clearance and other delays. Shipping Policy for Accessories Tracking information will be provided once your order is processed. Allow 3–5 business days for processing before the item is shipped. After shipping, delivery generally takes 10-15 business days. Shipping FAQ Can I get a tracking number? Yes, all customers will receive a shipping confirmation email with tracking details once the order has shipped. Fulfillment times are currently 3–7 business days. I entered the wrong shipping address—what should I do? If your order hasn’t been fulfilled yet, we can update the address. Please provide your Order # and the correct address so we can assist you. Unfortunately, we cannot take responsibility for packages shipped to an incorrect address, but we’ll do our best to help. There’s an issue with my order—what should I do? If you’re experiencing a product quality issue, reach out to us, and we’ll respond as quickly as possible to resolve the matter. My order shows as delivered, but I didn’t receive it. If your order is marked as delivered but hasn’t arrived, please wait 48 hours as packages are sometimes scanned before being dropped off. If it doesn’t show up after that, contact the courier or USPS to file a missing mail claim. While we’re unable to assist with filing claims, we hope to offer this support in the future. If the tracking indicates the package was delivered, we can only assist if you purchased Shipping Protection or if the carrier confirms an error. If the carrier acknowledges a mistake, please provide written proof, and we’ll help resolve the issue. For international orders, contact your local courier for further assistance. I think my package was stolen—what now? Unfortunately, we can’t take responsibility for stolen or missing packages unless Shipping Protection was added to your order. Most packages are found after filing a claim. Only packages lost in transit (not marked as delivered 7+ days after the estimated delivery date) or returned to sender are eligible for replacement or refund. I purchased Shipping Protection but didn’t receive my package—what should I do? If you added Shipping Protection to your order, contact us, and we’ll quickly work on a solution. Please note that you won’t receive shipping updates until your order has been dispatched, so allow some time for processing. Feel free to reach out to us if you have additional questions!